Terms & Conditions

Our Service

KLIA Porters are available to manage light, bulky, heavy or multiple items of luggage within the airport. Our Porters are stationed ready to help you on the terminal forecourts in departures or in the baggage hall in arrivals, alternatively you can pre-book their services online via our website.

Departing passengers

At departures our Porters will transport your luggage from the terminal forecourt to check-in for you.

Arriving passengers

At arrivals our Porters will remove your luggage from the baggage carousel and take your luggage to your mode of transport from the airport or to a waiting friend or relative.


Dedicated porters are available for larger groups. There is no restriction on the number of bags that can be handled by the Porters, simply call to discuss your requirements.

Same day booking

Same day booking is available, please check availability via our website and we will endeavour to dispatch a porter to be with you within 30 minutes.

* Please be aware of the airline baggage restrictions that apply to your ticket type; always ensure that you have checked with your airline before arrival at the airport. The Porter Service is subject to availability, pre-booking will ensure that a dedicated porter is waiting for your arrival either on the terminal forecourt or by the baggage carousel.

1. Introduction

1.1 These terms and conditions (“Terms”) govern your viewing and use of this website www.kliaporter.com (the “Website”) which is owned and operated Omni Karisma. For the purposes of these Terms, please read these Terms carefully before you start to use this Website. We recommend that you print a copy of these Terms for future reference. By accessing this Website you agree to the Terms. If you do not agree with these Terms, do not access or use this Website.

1.2 Use of this Website includes accessing, browsing, or registering to use our site. If you use one of the links on this Website to visit one of our partner websites, then, please note that you’re viewing of these websites and any purchases made through them will be subject to separate terms and conditions.

1.3 We makes this Website available to you to provide information about its business, its Airport and the services available at it. We have also teamed up with various partners to provide you with information about travel services which we think may be of interest to you. The additional terms applicable to sales of those products and services will be brought to your attention before you make an order.

2. Changes to these terms

2.1 Please check this page from time to time to take notice of any changes that may be made, as any changes will govern your viewing and use of this Website.

3. Information on flight arrivals, departures, timetables and destinations expanded

3.1 We endeavour to ensure that the information contained on this Website is accurate and up to date.

3.2 With regard to flight arrivals and departures, please note that the flight arrivals and departures screen contains the scheduled arrival and departure times of most flights. We can only update the flight arrivals and departures once the airlines have told us that a particular flight is early, delayed or cancelled. Therefore we are not in a position to guarantee the accuracy of that information. We always advise telephoning the airline in advance if you have concerns that a particular flight may have been cancelled or seriously delayed.

3.3 With regard to flight destination and timetable information available on this Website, we do our best to ensure that this is accurate and up to date, but we are reliant on the airlines and other third parties advising us of any changes. We welcome your feedback, so please contact us at admin@kliaporter.com if you identify any inaccuracy.

4. Our responsibilities to you

4.1 The content on our site is provided for general information only. Although we endeavour to ensure that the information contained on this Website will be relevant and useful, we cannot make any commitment that it will meet your particular requirements. We do not guarantee that our site, or any content on it, will be free from errors or omission and we are under no obligation to update it. For the reasons described above, and because also of frequent changes to the shops and facilities at the Airports, we cannot guarantee that the information on this Website will always be completely accurate.

4.2 Although we endeavour to ensure that this Website is available at all times, there will be occasions on which we will need to carry out routine and emergency maintenance. We do not therefore guarantee that it will always be available, or that it will always perform at a particular speed or with particular functionality. We reserve the right to withdraw this Website if we need to.

4.3 To the maximum extent permitted by law, all representations, warranties, terms, conditions and commitments not expressly set out in these Terms are hereby excluded.

4.4 Except in the case of death or personal injury caused by our negligence, or fraud, we do not accept responsibility for any loss or damage that you suffer as a result of using this Website. In particular, we do not accept responsibility for (a) any loss of profits, loss of earnings, loss of anticipated savings, loss of goodwill, loss of bargain or loss of revenue; (b) any loss or corruption of data; or (c) any indirect or consequential loss.

4.5 Your statutory rights are unaffected.

5. Your obligations when using the Website

5.1 You may only view and use this Website in accordance with these Terms and, in any event, for lawful and proper purposes which includes complying with all applicable laws, regulations and codes of practice within the UK or other jurisdiction from which you are accessing this Website.

5.2 In particular, you agree that you will not:

5.2.1 Post, transmit or disseminate any information on or via this Website which is or may be harmful, obscene, defamatory or otherwise illegal;

5.2.2 Use this Website in a manner which causes or may cause an infringement of our rights or the rights of any other;

5.2.3 Make any unauthorized, false or fraudulent booking;

5.2.4 Use any software, routine or device to interfere or attempt to interfere electronically or manually with the operation or functionality of this Website including but not limited to uploading or making available files containing corrupt data or viruses via whatever means;

5.2.5 Deface, alter or interfere with the front end ‘look and feel’ of this Website;

5.2.6 Take any action that imposes an unreasonable or disproportionately large load on this Website or related infrastructure; and

5.2.7 Obtain or attempt to obtain unauthorized access, via whatever means, to any of our networks.

5.3 We reserve the right to suspend or terminate your access and use of this Website at any time if you breach these Terms.

6. Changes to these Terms

6.1 We reserve the right, at our discretion, to make improvements or changes to any part of this Website, including to these Terms. We therefore recommend that you re-visit this page from time to time.

7. Data Protection and Privacy

7.1 Any personal information you supply to us when you use this Website will be used in accordance with our Privacy notice.

8. Viruses

8.1 We do not guarantee that this Website will be secure or free from bugs or viruses.

8.2 You are responsible for configuring your information technology, computer programs and platform in order to access this Website. You should use your own virus protection software.

8.3 You must not misuse this Website by knowingly introducing viruses, Trojans, worms, logic bombs or other material which is malicious or technologically harmful. You must not attempt to gain unauthorized access to this Website, the server on which this Website is stored or any server, computer or database connected to this Website. You must not attack this Website via a denial-of-service attack or a distributed denial-of-service attack. By breaching this provision, you would commit a criminal offence under Computer Crimes Act 1997. We will report any such breach to the relevant law enforcement authorities and we will co-operate with those authorities by disclosing your identify to them. In the event of such a breach, your right to use this Website will cease immediately.

9. Feedback

9.1 From time to time we may ask you to provide us with your views on our airports, services, this Website or any other related issue. Our use of your contribution together with the personal information you provide will be governed by these terms and by the terms of our Privacy Statement.

9.2 If you are under the age of 18 you must have consent from a parent or guardian to make a contribution.

9.3 By contributing you will be giving us your full consent to post your contribution on this Website should we choose to do so and you will be deemed to have given us a free licence on a perpetual basis to adapt, modify, incorporate your contribution in other works or otherwise use it as we see fit. You agree that we do not need to acknowledge you as being the author of such contribution but by contributing you give us permission to acknowledge you as the author should we wish to do so.

9.4 Any contribution you provide must not contain anything that is unlawful, offensive, abusive, threatening, defamatory, obscene or discriminatory nor shall it infringe the rights of anyone else.